Privacy Policy and Terms & Conditions-

Aumeka Organica

 

Aumeka Organica (website URL address: https://aumeka.com) appreciates your business and trust. Not only do your purchases bring good health for you and your family as well. We are a Nagpur, India-based E-com company. Please read our terms and conditions and this Privacy Policy, providing consent to both documents to have permission to use our services.

 

Section 1: Data Storage Location

We ensure that your data is securely stored and GDPR compliant. We store your data safely with best-of-breed cloud servers.

 

Section 2: Registration

If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your email ID). Website administrators can also see and edit this information. If you register with the website by your Google or Facebook accounts directly, we fetch and use your profile data from these third-party websites.

 

Section 3: Comments

When you leave comments on the website, we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

 

Section 4: Contact Form

Information submitted through the contact form on our site is sent to our company email, hosted by Google. We adhere to the EU/US “Privacy Shield” policy. These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.

 

Section 5: Google Analytics

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

 

Section 6: Cases for Using the Data

We use your personal information in the following cases:

 

  • Verification/identification of the user during website usage;
  • Providing Technical Assistance;
  • Sending updates to our users with important information to inform about news/changes;
  • Checking the accounts’ activity to prevent fraudulent transactions and ensure the security over our customers’ personal information;
  • Customize the website to make your experience more personal and engaging;
  • Guarantee overall performance and administrative functions run smoothly.




Section 7: Consent Choice

We provide you with the choice to accept this policy or not, we prompt consent boxes for all embedded content, and no data is transferred before you consented to it.

 

Section 8: Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third-party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser.

 

Necessary Cookies (all site visitors)

cfduid: Is used for our CDN CloudFlare to identify individual customers behind a shared IP address and apply security settings on a per-customer basis. See more information on privacy here: CloudFlare Privacy Policy.

 

PHPSESSID: To identify your unique session on the website.

 

Necessary Cookies (additional for logged in customers)

 

wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.

 

wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.

 

wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.

 

wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

 

wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

 

Section 9: Who Has Access to Your Data

If you are not a registered customer for our site, there is no personal information we can retain or view regarding yourself.

 

When you use Aumeka Organica and proceed to buy the product, it is mandatory to provide your email id. We store that email id to provide further service communication. We use your personal information to communicate with you in relation to Aumeka Organica Services via different channels (e.g., by phone, email, chat).



If you are a customer with a registered account, your personal information can be accessed by:

 

Our system administrators.

 

Our supporters when they (in order to provide support) need to get the information about the customer accounts and access.

 

Section 10: Third Party Access to Your Data

We don’t share your data with third parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us.

 

Section 11: How Long We Retain Your Data

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

 

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

 

Section 12: Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

 

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users, and will attempt to reset passwords if needed.

 

Section 13: Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Amazon, and others. We may also use scoring methods to assess and manage credit risks.



Section 14: Your Data Rights

General Rights

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

 

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

 

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

 

If you have any questions, want to receive a copy of your stored data or have your data erased, please contact us at support@aumeka.com.

 

GDPR Rights

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. Aumeka permits residents of the European Union to use its Service. Therefore, it is the intent of Aumeka to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

 

Section 15: Third-Party Websites

Aumega may post links to third-party websites on this website. These third party websites are not screened for privacy or security compliance by Aumeka, and you release us from any liability for the conduct of these third party websites.

 

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

 

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Aumega bears no responsibility for the information collected or used by any advertiser or third-party website. Please review the privacy policy and terms of service for each site you visit through third-party links.

 

Section 16: Release of Your Data for Legal Purposes

At times it may become necessary or desirable to Aumeka, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

 

Any passing on of personal data for legal purposes will only be done in compliance with the laws of the country of company incorporated location.

 

Section 17: Embedded Content

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

 

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:

 

Youtube

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

 

Vimeo

We use VIMEO videos embedded on our site. VIMEO has its own cookie and privacy policies over which we have no control. There is no installation of cookies from VIMEO and your IP is not sent to a VIMEO server until you consent to it. See their privacy policy here: https://vimeo.com/privacy 





Section 18: Payment, Refund, and Cancellation Policy





At Aumeka Organica, we work as one team with a common purpose – to provide best-in-class service to our organic product lovers. Our philosophy has always centered on our belief that all the products should be shipped with good quality packaging and in time for you.

 

If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order.

 

For outright cancellations by you:

If you cancel your order before your product has shipped, we will refund after deducting a transaction charge of 2%.

If the cancellation is after your product has shipped:

If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

 

Return Policy

Items may be returned or exchanged within 30 days.

To be eligible for a return, your item must be unused and in the same condition as you received it. Items must be returned within 30 days of the item ship date.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two business days.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Non-Returnable Items

Items purchased on SALE will not be eligible for the return or exchange process.

Any item not in its original condition and is damaged or missing parts for reasons not due to our error will not be accepted.

Any item that is returned more than 30 days after delivery

 

Exceptions:

 

We take great care in packaging our products but if the item arrives damaged we will either replace it or refund it as long as you let us know within 24 hours of receiving your package (as determined by tracking).

 

If you feel that your packaging is damaged, please do not accept the parcel and send it back to us. Just ensure to click the image of the parcel before sending it back.

 

If you have any problem with our Payment and Refund policies, please contact us at billing@aumeka.com. For other support mail us at support at support@aumeka.com



Section 19: Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our website. You agree to promptly update your account and other information, including your email address and card numbers, and expiration dates so that we can complete your transactions and contact you as needed.

 

For any account/billing-related communication, we will notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We may also communicate with you for the payment/subscription reminders.

 

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.



Section 21: Law and Jurisdiction

Any disputes that arise from this policy, terms, and conditions, and other activities, would be under the jurisdiction of the competent Courts of New Delhi, India. However, we reserve all right to take legal proceedings to any country other than India in order to protect its interest and enforce its right whenever they find it appropriate.

 

Section 22: Amendments in Privacy Policies 

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.

 

Section 22: Contact Information

 

Aumeka Organica

Address: 21 , shree krusna nagar. Godhani road , zingabai takli , nagpur ,440030

For any general query, please contact support@aumeka.com

For any billing/payment-related query, please contact  billing@aumeka.com